RideProCar Privacy Policy and SMS Terms and Conditions

Effective date: October 7, 2026

Introduction

RideProCar LLC (“RideProCar,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, use our booking tools or passenger app, request transportation, or communicate with us by email, phone, or text message.

This policy covers information processed by RideProCar through these services. Third-party platforms may also process information under their own privacy policies. Visiting our website or making a reservation does not, by itself, constitute consent to receive promotional text messages.

Information We Collect

Information you provide

We may collect:

·      Your name, email address, and telephone number.

·      Pickup and destination addresses, travel dates, flight details, and itinerary information.

·      Passenger counts, event details, transportation preferences, and special service requests.

·      Reservation, billing, and payment-related information.

·      Messages, inquiries, feedback, and customer support communications.

·      SMS preferences and records of when and how you provided or withdrew consent.

Please provide only information needed to arrange your transportation. Do not send payment card numbers, passwords, or sensitive medical information by text message.

Information collected automatically

Our website and connected booking tools may collect IP addresses, browser and device details, pages visited, referring websites, approximate location derived from an IP address, and cookie or similar technology data.

If an app requests access to your device’s precise location, that access is subject to the permissions you grant. You may manage those permissions in your device settings.

How We Use Your Information

We use information to:

·      Respond to questions and provide quotes.

·      Create, confirm, manage, and fulfill reservations.

·      Coordinate airport transfers, weddings, corporate travel, and other transportation.

·      Provide pickup instructions, chauffeur coordination, arrival updates, and schedule changes.

·      Process payments and communicate about invoices or receipts.

·      Support customers and resolve service issues.

·      Improve our services and website.

·      Protect against fraud, misuse, and security threats.

·      Maintain business records and meet applicable legal obligations.

·      Send promotional communications when you have provided the appropriate consent.

We do not sell personal information.

How We Share Information

We may share information needed to provide our services with:

·      Booking, dispatch, and customer management providers.

·      Payment processors.

·      Website hosting, app, email, and text messaging providers.

·      Assigned chauffeurs and transportation providers fulfilling your reservation.

For example, an assigned chauffeur may need your name, contact number, pickup address, destination, and itinerary. Service providers are authorized to use information only as necessary to perform services for us, subject to appropriate confidentiality and security obligations.

We may also disclose information when required by law or reasonably necessary to protect the rights, safety, or property of RideProCar, our clients, or others.

Mobile information and SMS consent

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their own use.

Providers supporting our messaging program may process telephone numbers, message content, and consent records solely on our behalf to deliver messages, administer preferences, and support the service. This does not authorize those providers to use the information for their own marketing.

Cookies and Analytics

Our website and connected tools may use cookies and similar technologies to support essential functions, remember preferences, understand website usage, and improve performance.

If we use analytics services, such as Google Analytics, those services may process browser, device, and website usage information under their own privacy policies and the settings we enable.

You may manage cookies through your browser settings and any privacy controls available on the website. Disabling cookies may affect certain features.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, app, storage system, or electronic communication method is completely secure.

Text messages may be visible to anyone with access to your device or mobile account. Please use our designated payment or booking tools for sensitive transaction information.

Data Retention

We retain information only as long as reasonably necessary to provide services, maintain business records, resolve disputes, and meet applicable legal requirements.

Retention periods vary by record type and purpose. We may retain consent and opt-out records to document messaging preferences and prevent unwanted messages. A deletion request may not remove records we need to retain for legal, accounting, security, or opt-out purposes.

Third Party Websites and Services

Our website may link to or integrate with third-party booking, payment, transportation, or other services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.

Privacy for Children

Our website and SMS program are not directed to children under 18. We do not knowingly collect personal information directly from children under 18 without appropriate parental or guardian authorization.

A parent, guardian, or authorized adult should arrange transportation for minors and provide information necessary for the reservation. Contact us if you believe a child has provided personal information improperly.

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information, subject to applicable law and legitimate recordkeeping requirements. We may verify your identity before responding.

You may unsubscribe from promotional emails using the unsubscribe option provided or by contacting us. SMS opt-out instructions appear below.

SMS Terms and Conditions

Consent and enrollment

By affirmatively opting in to RideProCar’s text messaging program, you consent to receive messages within the scope described at enrollment. Messages may be sent using automated technology.

You may opt in through a designated website, booking, or app form that presents an SMS consent option. Providing a telephone number alone does not enroll you in promotional messaging. Consent to receive promotional texts is optional and is not a condition of purchasing transportation services.

If you initiate a text conversation, we may respond to your inquiry. That exchange does not automatically enroll you in recurring promotional messages.

Types of messages

Depending on your consent, messages may include:

·      Reservation confirmations and reminders.

·      Pickup instructions, chauffeur arrival notices, and trip updates.

·      Schedule changes and transportation coordination.

·      Responses to inquiries and customer support requests.

·      Payment reminders, billing questions, or receipt notifications.

Promotional texts about offers, packages, or announcements will be sent only if you separately opt in to those messages.

Message frequency

Message frequency varies based on your reservations, service needs, and interactions with RideProCar. Promotional program frequency will be disclosed at enrollment. Multiple updates may be sent around an upcoming trip or event.

Message and data rates

Message and data rates may apply according to your mobile carrier’s plan. RideProCar is not responsible for carrier charges.

Opting out

Reply STOP to any RideProCar SMS message to opt out. You may also request an opt-out by emailing reservations@rideprocar.com or calling 833-776-2271.

You may receive one final confirmation of your opt-out. Further program messages will stop unless you provide new consent. Opting out of texts does not cancel your transportation reservation; please contact us by phone or email for booking changes.

Help and support

Reply HELP for assistance, email reservations@rideprocar.com, or call 833-776-2271.

Delivery

Message delivery depends on your carrier, device, and network availability. Delivery may be delayed or unsuccessful. Carriers are not liable for delayed or undelivered messages. For urgent transportation changes, call RideProCar directly.

SMS Privacy

We may collect your mobile telephone number, message content, delivery records, and consent or opt-out history to provide communications, support your reservations, administer messaging preferences, and maintain appropriate records.

SMS information is subject to the sharing restrictions, security practices, retention provisions, and request procedures described in this policy.

Changes to This Policy

We may update this policy to reflect changes in our services, practices, or applicable requirements. Updates will be posted with a revised effective date. Where required, we will provide additional notice or obtain new consent. A policy update does not itself enroll you in new messaging programs.

Contact Us



For questions about privacy, SMS communications, or your personal information, contact:

RideProCar LLC

Birmingham, Alabama

Email: reservations@rideprocar.com

Phone: 833-776-2271 (833-PRO-CAR1)

Website: www.rideprocar.com